E-Shop Rules

General provisions.


1.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchasing the goods MB “Kilo mintis”.


1.2. By placing an order, the Buyer confirms that he agrees with these Rules.


1.3. The seller has the right to change, amend or supplement the rules at any time. The buyer is informed about the on the website.


1.4. The Agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer creates a shopping cart in the store, indicating the delivery address, choosing the payment method and getting acquainted with the Seller’s rules, click the “Confirm order” button.


Protection of personal data.

2.1. When ordering the goods, the Buyer must indicate in the relevant information fields provided by the Seller the personal data of the Buyer necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.


2.2. By confirming the order, the Buyer agrees the personal data would be processed by e-shop for finishing the service and for the purposes of analysis of the Seller’s activities.


2.3. By agreeing that the Buyer’s personal data be processed in the Seller’s e-shop for the sale of goods and services. The Buyer also agrees that the e-mail specified by the Buyer information messages necessary to fulfil the order of the goods would be sent to the e-mail address.


2.4. The Buyer, when registering by e-mail in the store and when ordering goods, undertakes to store and not disclose login details to anyone.


2.5 The Buyer’s personal data may be processed for marketing purposes only with the Buyer’s own agreement.


2.6 The Seller undertakes not to disclose the Buyer’s personal data to third parties, except when required by the competent State authority in the cases provided by the laws of the Republic of Lithuania/ European Union or with the separate written consent of the Buyer.


Buyer’s rights and obligations.


3.1. The Buyer undertakes to provide complete and correct information in the payment form. If the Buyer provides inaccurate, false or misleading data in the payment form, MB “Kilo mentis” has the right to cancel the Buyer’s order and delete the data.


3.2. The buyer has the right to withdraw from the purchase and sale agreement with the Seller. The Buyer can demand a refund for the goods or replace the goods with quality only if the defective goods received or their packaging was damaged during shipment. Otherwise, the goods are returned or exchanged only with the consent of the Seller.


3.3. The Buyer agrees to accept the ordered goods and pay the agreed price for them.


3.4. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.


3.5. The Buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller.


3.6. Buyer using this  e-shop agrees with these Purchase and Sale Rules and undertakes to comply with them and not to violate the legal acts of European Union.


Rights and obligations of the Seller.

4.1. The Seller undertakes to create all conditions for the Buyer to use the e-mail properly.


4.2. If the Buyer tries to damage the Seller’s stability and security of the e-shop the Seller has the right immediately and without notice restrict or suspend the Buyer’s access to the e-shop.


4.3. The Seller undertakes to respect the Buyer’s right to privacy of the Buyer’s personal information specified in the e-shop registration form.


4.4. The Seller undertakes to deliver the goods ordered by the address specified by the Buyer within the set delivery term.


4.5. The Seller may, in important circumstances, temporarily or permanently terminate the operation of the online store without notifying the Buyer in advance.


4.6. The Seller may change the terms of these Rules.


4.7 If the Buyer uses the services provided by MB “Kilo mintis” after these changes, the Buyer shall be deemed to have agreed to the change of the Rules.


Ordering goods, prices, payment procedure, terms.


5.1. The Agreement starts from the moment when the Buyer clicks the “Confirm order” button, and the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer.


5.2. In the e-shop product prices are indicated in euros.


5.3. The Buyer pays for the goods by making a bank transfer to the bank account specified by the Seller.


5.4. The Buyer undertakes to pay for the order within 2 (two) calendar days from the date of order confirmation. Only when payment is received the order is being carried out and the terms of the delivery is being calculated.


5.5.  If the buyer fails to make the payment within 2 calendar days, the order will be canceled.


5.6. If the Seller does not violate the Rules and the Buyer wishes to recover the money paid for the goods not yet delivered, the Seller has the right to return only half of the amount paid.


Delivery of goods.

6.1. The buyer, having chosen the delivery service, undertakes to indicate the exact adress of delivery of the goods.


6.2. The Buyer undertakes to accept the goods by themselves. In the event that the Buyer cannot accept the goods by themselves and the goods are delivered to the specified address, the Buyer has no right to express claims regarding the delivery of the goods to the unfit person to the Seller.


6.3. The goods are delivered by the Seller or the Seller’s authorized representative (courier). The goods can also be sent by registered mail or parcel terminals (depending on the chosen delivery method).


6.4. The Seller sends the goods to the Buyer within 1-2 days after payment. The terms do not apply in cases when the required goods are not in the Seller’s warehouse and the Buyer is informed in advance about the shortage of the ordered goods.


6.5. By placing an order, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.


6.6. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.


6.7. The Buyer must inform the Seller if the consignment is presented in a molded or otherwise damaged package, if the consignment contains unpackaged goods or inappropriate quantities, partly completed goods.


6.8. The buyer must provide the Seller the photos of the damaged parcel and / or poor quality product (s) by e-mail.


6.9. If the Buyer fails to provide photos, the Seller is released from liability for the damaged shipment.


Product quality, guarantees.

7.1. The details of the goods sold in the store are generally indicated in its description.


7.2. The seller is not responsible for the fact that goods in the e-shop may not correspond in color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.


Return and exchange of goods.

8.1. The Seller is obliged to replace the goods or return the money only if the Buyer has provided photos of damaged goods.


8.2. The Buyer must return to the Seller low-quality goods for which he wishes to recover the money paid or for the Seller to replace them with quality ones.


Buyer and Seller responsibilities.

9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.


9.2. The buyer is responsible for the actions taken using this e-shop.


9.3. The registered Buyer is responsible for the transfer of his login data to third parties. If the services provided by the store are used by a third party connected to the e-shop using the Buyer’s login details, the Seller considers this person to be the Buyer.


9.4. The Seller is exempted from any liability in cases where the loss arises from the fact that the Buyer, despite the Seller’s recommendations and the obligations of the Buyer, did not familiarize with these Rules, although such possibility was granted to them.


9.5. If the Seller’s e-shop has links to other companies, institutions, organizations or individuals the Seller is not responsible for the information or activities contained therein, they do not oversee, control, and do not represent these companies and individuals.


9.6. In case of damage, the damaged Party shall indentify the other Party for direct losses.


Marketing and information.

10.1. The Seller can initiate for various promotions in e-shop.


10.2. The Seller has the right to change the terms of the promotions unilaterally, without any notice, and cancel them. Any change or withdrawal of the terms and conditions of the promotions is only valid from the moment of their execution.


10.3. The Seller sends all notices by means of the means indicated in the Buyers registration form.


10.4. The Buyer sends all messages and questions to the Seller’s e-shop’s “Contacts” section to the provided phone numbers and e-mail.


10.5. The Seller shall not be responsible if the Buyer does not receive the sent informational or confirmatory messages due to internet connection, e-mail service provider network failures, messages entering the SPAM catalogue, or due to incorrect data provided by the Buyer.


Final Provisions.

11.1. These Rules for the purchase and sale of goods are concluded in accordance with the laws and legal acts of European Union.


11.2. All disputes arising from the execution of these Rules shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by laws of European Union.


Return rules


Return and exchange.

1.1. Return of goods takes place in accordance with the laws of the European Union.


1.2. The buyer must send the returned goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours after dispatch.


1.3. In order to return the defective product (s), the Buyer may do so within 14 days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, with photos or videos of the item and / or parcel describing the problem.


1.4. Returning the wrong product, the Seller undertakes to replace such product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods and the actual shipping costs incurred).


1.5. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or return the money to the Buyer.


1.6. The Seller has the right not to accept the goods returned by the Buyer if the product (s) has been delivered of good quality or the packaging of the product (s) has been opened.


1.7. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in these Rules.


1.8. If the Buyer has paid for the item with a gift voucher, the coupon and other additional amount paid (if it has been paid) will be returned.


1.9. If the Buyer returns the product purchased at a discount, the amount paid for the product with a valid discount is refunded.


Final Provisions.

2.1. These Rules of Return of Goods have been drawn up in accordance with the laws and legal acts of the European Union.


2.2. All disputes arising from the execution of these Rules shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by laws of the European Union.